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Terms of service
Last updated: 27-12-2025
This website is operated by Sweets Beyond Shop. Throughout the site, the terms “we”, “us”, and “our” refer to Sweets Beyond Shop. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
1. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or territory, or that you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose.
2. Products & Services
Our products are freshly prepared, made-to-order desserts, including cream-based, milk-based, and ice cream products.
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Product images are for illustration purposes only.
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Colors, decorations, and toppings may vary slightly due to handmade preparation.
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Products are intended for same-day consumption unless otherwise stated.
3. Order Acceptance & Cancellation
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All orders are subject to availability and confirmation.
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Once an order is placed and payment is completed, it cannot be cancelled, changed, or refunded due to the perishable nature of our products.
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We reserve the right to refuse or cancel any order at our discretion.
4. Pricing & Payments
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All prices are listed in AUD and include GST unless stated otherwise.
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Prices may change at any time without notice.
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Payment must be completed before order preparation begins.
5. Delivery & Pickup
Delivery
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Delivery times are estimates only.
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We are not responsible for delays caused by third-party delivery services, traffic, weather, or unforeseen circumstances.
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Customers must ensure someone is available to receive the order.
Pickup
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Orders must be collected at the agreed time.
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Failure to collect an order on time may result in the order being disposed of without refund.
6. Product Handling & Storage
Due to the nature of our products:
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Ice cream and cream-based items must be stored immediately in appropriate refrigeration or freezing.
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We are not responsible for product quality once the order has been delivered or collected.
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Leaving products unattended after delivery may affect quality and safety.
7. Allergens & Dietary Information
Our kitchen handles common allergens including (but not limited to):
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Milk
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Nuts
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Gluten
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Eggs
While care is taken, we cannot guarantee an allergen-free environment. Customers are responsible for reviewing ingredient information and informing us of any allergies prior to ordering.
8. Returns, Refunds & Replacements
Due to the perishable nature of our products, we do not accept returns or exchanges.
Refunds or replacements are only offered if:
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The wrong item was supplied
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The product arrived damaged or spoiled
Issues must be reported within 2 hours of delivery or pickup, with clear photo or video evidence.
Please refer to our Return & Refund Policy for full details.
9. Australian Consumer Law
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
You are entitled to a replacement or refund if a product is faulty, unsafe, or not as described.
10. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Sweets Beyond Shop and may not be reproduced without written permission.
11. Limitation of Liability
To the maximum extent permitted by law:
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We are not liable for indirect or consequential loss
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Our liability is limited to the value of the product purchased
12. Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy.
13. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website.
14. Contact Information
Questions about the Terms of Service should be sent to us at: