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Shipping policy

Shipping Areas

We currently deliver within the Adelaide metropolitan area only.
At this stage, we do not offer interstate or international shipping due to the perishable nature of our products.

Delivery Days & Timeframes

  • Deliveries are made on selected days based on availability.

  • Same-day or next-day delivery may be available for selected products and locations.

  • Estimated delivery times will be shown at checkout or confirmed after your order is placed.

Please note: delivery times are estimates and may vary due to weather, traffic, or high-demand periods.

Perishable Products Notice

Our products include fresh cream, milk-based desserts, and ice cream, which require strict temperature control.

  • Orders are packed carefully to maintain freshness.

  • Customers must ensure someone is available to receive the order at the delivery address.

  • Once delivered, responsibility for proper storage transfers to the customer.

Failed Delivery / Unattended Orders

If a delivery cannot be completed because:

  • No one is available to receive the order

  • Incorrect or incomplete address details were provided

The order cannot be redelivered or refunded, as products may no longer be safe for consumption.

Shipping Fees

  • Delivery fees are calculated at checkout based on location and order size.

  • Any promotional or free-delivery offers will be clearly displayed during checkout.

Order Issues During Delivery

If your order arrives:

  • Damaged

  • Incorrect

  • In unsatisfactory condition due to delivery issues

Please contact us within 2 hours of delivery, including photos where possible, so we can review the issue promptly.

📧 Contact us at: hello@sweetsbeyondshop.com.au / +61 492990245
💬 Or use the Chat with Us option on our website

Weather & External Factors

Extreme weather conditions (such as heatwaves) may affect delivery schedules or product availability. In such cases, we may contact you to reschedule or offer an alternative solution.

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be reflected on this page.